Privacy Policy

Last Updated: May 14, 2026

Welcome to L'épicerie d'orient ("Platform", "we", "our", or "us"), a grocery delivery and ecommerce platform operating in Abidjan, Côte d’Ivoire.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile applications, website, and services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Payment information
  • Account login information

b. Device and Technical Information

  • IP address
  • Device type
  • Operating system
  • App version
  • Browser information
  • Mobile advertising identifiers

c. Order and Usage Information

  • Purchase history
  • Favorite products
  • Delivery preferences
  • Customer support requests
  • App interaction data

d. Location Information

With your permission, we may collect your device location to:

  • Provide accurate delivery services
  • Improve delivery tracking
  • Display nearby stores and services

You may disable location access at any time through your device settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Manage your account
  • Provide customer support
  • Improve our services and applications
  • Send order updates and notifications
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Payments

Payments made through the Platform may be processed by third-party payment providers.

We do not store complete credit card or mobile money information on our servers unless explicitly required by applicable payment regulations.

4. Sharing of Information

We may share limited information with:

  • Grocery stores and vendors fulfilling your orders
  • Delivery partners
  • Payment providers
  • Technical service providers
  • Government authorities when legally required

All third parties are expected to maintain appropriate confidentiality and security standards.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your account
  • Withdraw consent for certain processing activities
  • Request a copy of your data

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

9. Third-Party Services

Our applications may contain links or integrations with third-party services.

We are not responsible for the privacy practices of external websites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted within the application and/or website with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

L'épicerie d'orient Abidjan, Côte d’Ivoire Email: [email protected] Phone: 00225 01 03 35 35 35