Privacy Policy – Trucept WA

Effective Date: [01 March 2026]
App/Service Name: Trucept WA
Business Portfolio/Company: Trucept Solutions (“Trucept,” “we,” “us,” or “our”)

This Privacy Policy explains how Trucept Solutions collects, uses, shares, stores, and protects information when you use Trucept WA, our WhatsApp Business API technology provider services, platform, applications, websites, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1) Who This Policy Applies To

This policy applies to:

• Business Customers (companies/organizations) who use Trucept WA to send and receive WhatsApp messages; and
• End Users (individual recipients) who communicate with our Business Customers via WhatsApp.

Important: Trucept WA typically acts as a service provider/data processor for Business Customers. Business Customers control the content they send and how they use WhatsApp. If you are an end user, the Business Customer you are messaging may have its own privacy policy.

2) Information We Collect

A. Account & Business Information (from Business Customers)

• Business name, contact name, email, phone number
• Business address (if provided)
• Billing and payment-related details (processed via payment partners, if applicable)
• WhatsApp Business Account (WABA) identifiers, phone number IDs, business verification status, configuration details

B. Messaging & Communication Data

Depending on how your integration is configured, we may process:

• Message metadata (timestamps, sender/recipient identifiers, delivery/read status)
• Message content (text, templates, media) only to provide the Services and as configured by the Business Customer
• Logs related to message delivery, errors, and performance

Note: WhatsApp/Meta may process messages according to their own terms and policies.

C. Technical, Usage & Device Data

• IP address, browser type, device information
• App/website usage events, diagnostic logs, crash reports
• Cookies or similar tracking technologies (where applicable)

D. Support & Communications

• Information you provide to customer support (tickets, emails, chat transcripts)
• Call recordings (only if you are informed and where legally permitted)

3) How We Use Information

We use information to:

• Provide, operate, and maintain Trucept WA
• Enable WhatsApp messaging features and integrations
• Authenticate users and manage accounts
• Monitor performance, debug issues, and improve reliability
• Provide customer support and respond to requests
• Prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce agreements
• Send service-related notices (e.g., policy changes, outages, security alerts)

We do not sell personal information.

4) Legal Bases (where applicable)

Where required by law (e.g., GDPR or similar laws), we rely on one or more of the following:

• Performance of a contract (providing Services to Business Customers)
• Legitimate interests (security, fraud prevention, product improvement)
• Consent (where required, e.g., certain cookies/marketing communications)
• Legal obligation (compliance and lawful requests)

5) How We Share Information

We may share information in the following circumstances:

A. With WhatsApp/Meta and Related Providers

To deliver messaging services, we exchange necessary data with WhatsApp/Meta and their systems (e.g., WABA IDs, message routing info, template submissions as needed).

B. With Service Providers (Sub-processors)

We may use trusted third parties to support the Services, such as:

• Cloud hosting and storage
• Logging/monitoring and security providers
• Customer support/ticketing tools
• Payment processors (if applicable)
  These providers are permitted to process data only to provide services to us under contractual confidentiality and security obligations.

C. With Business Customers

Business Customers can access their own data, message history, and analytics within the platform, subject to their configuration.

D. For Legal and Safety Reasons

We may disclose information if we believe it is necessary to:

• Comply with law, regulation, legal process, or governmental request
• Protect rights, safety, and security of Trucept, users, or the public
• Investigate fraud or security issues

E. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

6) Data Retention

We retain information only as long as necessary for the purposes described in this policy, including to:

• Provide the Services
• Meet legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Messaging content retention may be configurable and/or determined by the Business Customer’s settings and applicable law.

7) Security

We implement reasonable administrative, technical, and organizational measures to protect information, such as:

• Access controls and authentication
• Encryption in transit (and where applicable at rest)
• Monitoring for suspicious activity
• Secure development and change management practices

No method of transmission or storage is 100% secure, but we work to protect data from unauthorized access, alteration, disclosure, or destruction.

8) International Data Transfers

Your information may be processed in countries other than your own depending on where we and our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

9) Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

• Accessing, correcting, or deleting personal information
• Restricting or objecting to certain processing
• Data portability
• Withdrawing consent (where processing is based on consent)

End Users (WhatsApp recipients)

If you are an end user contacting a Business Customer, your request may need to be directed to the relevant Business Customer (the “controller”) because they decide how your data is used in their WhatsApp communications.

To submit a request to Trucept, contact us using the details in Section 12.

10) Cookies and Tracking (if applicable)

We may use cookies and similar technologies to:

• Keep you signed in
• Understand usage and improve performance
• Maintain security and prevent abuse

You can control cookies through browser settings. If required by law, we will request cookie consent.

11) Children’s Privacy

Trucept WA is not intended for children under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

12) Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

Trucept Solutions
Email: [email protected]
Address: Zouk Mosbeh, Lebanon
Website: https://trucept.pro

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Effective Date.” If changes are material, we may provide additional notice as required by law.